August 2021 - Premium eCommerce marketing services

WebMaster Hangout – Live from August 20, 2021

Google’s Removal tool

Q. Removal tool doesn’t interfere with the indexing or the crawling of a page

  • (04:41): The removal tool in Google Search Console basically just hides the page in the search results. During the time that the removal is active, Google will recrawl and re-index that page normally.  If you add a no-index meta tag to those pages, we will notice that usually within that half-year time, and then Google will drop the page from the index naturally.

Q. When the removal tool is implemented, Google still uses the removed pages to assess the website, but only to a certain extent

  • (09:36): The pages where the removal tool was implemented are still indexed if they don’t have a no-index or any other kind of block. Google just doesn’t show them in the search results. Usually, when talking about individual pages, that’s not going to skew Google’s overall assessment of the quality of the website. But if a removal tool is implemented on a significant part of the website, then that’s something when it could affect the understanding of the overall quality of the website

Q. The value of the links pointing to no-index pages gets lost

  • (10:45): There are some situations where Google keeps no-index pages with links in its index when it freshly processes them, and it understands there’s a no-index on it, so it doesn’t use them for anything, but it can process them for sure. However, for the most part, when Google recognises that no-index is a persistent state on a page, then it won’t do anything with this page. Google will ignore it completely, and those links pointing to the no-index page go nowhere, and the links get dropped.

Broken media attachments 

Q. Media attachment bugs don’t really affect Google’s impression of the website. The relevance of the website matters more

  • (14:12): Sometimes, media attachment bugs happen, but Google doesn’t see them as a huge problem since they don’t tend to be shown in search anyway. John says that getting rid of these kinds of pages makes sense, but it’s more of a matter of making sure that the website is clean, strong and relevant. Google often indexes a lot of not-so-valuable pages, but it doesn’t worsen the quality of the website.

Duplicate pages 

Q. Having pages that are kind of the same but actually different makes your job harder. Stick to creating one stronger page instead

  • (20:10): The example comes from the person asking the question: he has a website that promotes the services of fixing Apple products, and he has multiple pages for different models of iPhone. They talk about almost the same things, but for different iPhone models. John points out that this person is “competing with himself” because if someone types “iPhone screen repair” all his pages related to that will compete with each other and have to rank for this keyword on their own. John suggests that it’s better if all the information about fixing the screens of different iPhone models is on the one really strong page. However, he also mentions that it makes sense in areas where the competition is strong – in a case when the website is one of its kind, it might be better to have all those multiple pages.

Schema Markup Plugin

Q. Before implementing something out of Google’s functionality on your website, it’s always good to check in with the Google policies

  • (23:00): The person asking the question uses schema markup of Google My Business Reviews on his website, with a special plug-in that allows him to put that as a widget on the footer. He wants to know whether having that on all pages would be considered a duplicate. John argues that even if it’s not a duplicate per se, the problem lies in the fact that the reviews are not collected directly on the website itself, so it might be against Google policies. Before using any plug-ins outside Google, it’s always better to see if this is not breaking any rules.

Website Speed

Q. The website’s speed, according to Google Search Console, is not an important assessment factor compared to the real experience of people accessing the website from the same country where the website is hosted

  • (24:04): There might be a difference in what Google Search Console shows as an average response time of the website and what a tool that measures average response time from the local access displays, as the Google bots do crawling mainly from the US. The good thing is that for ranking purposes, Google pays more attention to what people from where the website is hosted are experiencing in terms of response time and not what the crawlers from the US are getting.

Content Silos

Q. Content silos are a great move to let your users understand your website better

  • (26:01): Content silos are not primarily an SEO move, but more of something that might be done for users’ convenience, in the sense of if it’s clear for users that the site is really strong on a specific topic. That makes it a lot easier for them to understand the context of the individual things on the website, and indirectly Google understands things a bit better for SEO as well. John argues that thought like  “those internal links are coming from this theme page and going to that theme page that should match exactly, and then Google will rank our pages better” shouldn’t be the primary focus here. 

Localisation 

Q. There is no clear number on how many localisations a website should optimally have

  • (31:16): There is no such thing as “too many localisations”, but having a lot of versions of the same page in a way “dilutes” the website – pages might turn out to be less strong overall, and it makes it harder for Google to understand what the website’s strengths are. As a result, each individual version of the website might rank worse than it could have. Having website versions for every country in the world is not a great idea, neither is having an international website with only one version – every website has its own optimal point depending on the website itself and its users.

Interstitials 

Q. Making interstitials is still not welcomed, but the way they appear on the website makes a difference

  • (34:58): Google looks at intrusive interstitials as a factor that would affect rankings because it’s a page element and a part of the page experience. However, John says: “this is essentially focused on that moment when a user comes to your website. So if you’re using interstitials as something in between the normal flow of when a user goes to your website, then from our point of view that’s less of an issue. But really, if someone comes to your website and the first thing that they see is this big interstitial, and they can’t actually find the content that they were essentially promised in search, then from our point of view, that looks bad”.

Disavow Files

Q. There is no fixed time for deleting and processing disavow files

  • (44:21) Google picks up disavow files immediately, but “unblocking” the links takes time. Over some period of time, as the links are recrawled, Google recognises that there is no disavow file and takes that into account. John suggests that it’s better to update the existing disavow file to what you want and expect Google to pick up on that after some time, rather than to delete the file, wait till it’s gone and then update a new file.

Q. Disavow files that were previously created from one account in the Search Console can be accessed and updated from a new account.

  • (45:38) Even if, for some reason, there is a need to set up a new Search Console account for a verified website, the new account still has an option to access, download and update previously created disavow files.

Search Console and Lighthouse

Q. Google Search Console is a field test; Google Lighthouse is a lab test

  • (46:45) Google Search Console and Google Light House might show different numbers about a website, and it might seem confusing. John reveals that Google Search Console is basically a field test, and it shows what the website users’ experience is actually like, while Google Lighthouse is a lab text and shows what could be potentially improved: things like iterative debugging and optimisation processes that might not be directly showing up to users. That’s why indicators in these two tools might not match, and it’s good to consider both.

Domains and subdomains

Q. For a website that hosts a lot of user-generated content, it’s always safer to have the users under subdomains or to move the website’s own content to a whole domain

  • (52:16) Sometimes a website that hosts a lot of users who create their own blogs, generates content etc., wants to actually rank for some target keywords on its own. However, the content generated by users, which can sometimes be of low quality, spam or some other things that are considered problematic might not let the website rank on its own. If a user’s blog, for example, contains a lot of spam, it is regarded as “the whole website has a lot of spam”. So, it’s always better to have users on subdomains of the website instead of the main domain, or even to move the website’s own original blogs and content to another domain and to isolate it from user-created content.

Uncommon Downloads

Q. The uncommon downloads problem might come from hosting something unique, almost per user type of thing

  • (56:17) If a website hosts something like a software tool, that a user can sign up and download, then uncommon download warnings might keep popping up quite often. That’s because in this case, a user gets a zip file or executable specifically for him, so Google can’t scan it and tell if it’s malware or not. But the website owner can ask for the review request, and the file gets double-checked, and the issue might be resolved. 

John points out, that this is one of the reasons why it’s good to have users isolated from the main website domain or have the main website on some other domain: uncommon downloads problem might be happening because of the files uploaded by a user, and it might affect everything that is hosted on the same domain.

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multi-channel digital marketing

Supercharge Your Site with Multi-channel Digital Marketing

Multi-channel Marketing/Multi-channel Strategy are common buzzwords in agency lingo – right up there with “Data-Driven” and “Full Service”. 

So what is a Multi-channel Strategy, really?

A Multi-channel Strategy is simply a strategy that incorporates multiple channels & activities implemented in and can’t stress this enough; in a complementary manner to achieve a common goal. Examples could be growth in Revenue, Sessions, Customers or improvement in Retention, Repurchase Rate or a decrease in Paid Marketing spend.

The problem is that too often, we see clients with a goal like increasing Revenue working with a couple of different agencies, consultants and even internal team members operating in isolation and ultimately at cross purposes when results could be amplified significantly if they worked together. 

What do we do?

At LION, we follow a Blended Multi-channel Methodology, a holistic strategy encompassing Customer Acquisition, Retention and Brand Awareness with SEO the foundation. Our model is based on having specialised teams across each channel lead by a director with over a decade of experience in their channel and eCommerce.

Why is SEO the Foundation? 

While the goal of SEO is generally to increase Organic Sessions and Revenue through improved Visibility and Rankings, SEO is focused on optimising the performance of the entire website, which in turn can improve the results of all other channels and activities. 

How can SEO improve
the entire site
& all other channels?

Well, let’s look at a couple of examples:
  • Improving Website Speed by 0.1 seconds can increase the Conversion Rate of all channels by 8% (all else remaining equal, that’s an 8% increase in Revenue) as per Think with Google.
  • Fixing Broken Links reduces bounce rate, improving User Experience & Conversion Rate.
  • Resolving indexing issues can boost Visibility leading to increased Awareness, Sessions 
  • Implementing Structured Data like FAQs and Reviews improves User Experience & Conversion Rates.

2 Creating New Pages for Key Customers Segments 

  • Increases Visibility of targeted Keywords, Segments and Products 
  • New Pages can serve as Landing Pages for other activities like SEM, Email and Social.
  • Improves User Experience, reduces Bounce Rate, Increases Time on Site & Pages Viewed
  • Improves Conversion Rate of not just the Organic channel but all traffic is driven to the page. 

LIONs Multi-channel Methodology

The diagram below shows the different facets of a Multi-channel Strategy and how SEO is the foundation.

Already have a solid Website Foundation?

It’s time to consider Customer Acquisition, Retention and Awareness. Now, there’s some overlap between the channels and activities with Customer Acquisition and Retention generally higher priorities as they are key revenue drivers and where most sites can generate the quickest revenue wins – and let’s face it, we all want more revenue, right!

We’ve also included some insight into additional activities that can support awareness, acquisition and retention.

1 Customer Acquisition – New Visitors / Customers

Customer Acquisition is driven through SEO, Paid Search, Google Shopping, and to a lesser extent, Social and focused on enhancing the visibility of the site, supporting the acquisition of new users, customers and email subscribers and increasing total website sessions, transactions and revenue. 

Key Metrics – New Visitors, Sessions, User Experience, Conversion Rate, Transactions & Revenue (by both Total and Channel).

2 Customer Retention & Repurchase Rate – Repeat Visitors

Customer Retention and Repurchase Rate are largely driven via Email Marketing, Social & Display Remarketing to re-engage with both past visitors and lapsed customers to cross and up-sell, reduce the time between and frequency of visits, acquire subscribers & reviews ultimately increasing revenue from Repeat Visitors & Customers. 

This phase may also involve mapping out and focusing on strategies to increase the Customer Lifetime Value.

Key Metrics – Increased Frequency of and Reduced the Time between Visits, Increased Repurchase Rate, Email Subscribers & Reviews and ultimately Revenue from Repeat Visitors. 

3 Brand, Product Awareness & Recall

Social and Display Network Ads are used to raise brand and product awareness for key customer segments, increase brand recall, support off & online marketing initiatives and acquire new visitors. 

Note, Awareness activities are measured by impressions & reach, typically only contributing a small percentage of overall revenue.

  • Key Metrics – Impressions & Reach
  • Secondary Metrics – Sessions & Revenue

Multi-channel Consulting – Have the basics covered and
still want more?

At LION we’ve developed a new initiative where our Senior Directors & Consultants with 10+ Years in eCommerce conduct regular reviews identifying current performance, new multi-channel opportunities and initiatives to help you succeed.

From referral platforms like Commission Factory to Influencer Marketing, all of which add value from greater Brand & Product Awareness to more Sessions & Revenue. What’s most important in implementing these additional activities is to –

1 Understand how they will support the wider strategy, i.e. What’s the goal? Is it?

  • Brand or Product Awareness & Reach
  • Email Subscriber Acquisition
  • Sessions, Conversions or R

2 Have KPIs and Metrics in place so that results & success (or lack thereof) can be measured. 

For instance, if considering Influencer Marketing rather than just handing out $X for a review or sponsored post, actually identifying how many Impressions, Engagements or Sessions you need for an activity to be worthwhile and set that as a KPI. 

If it doesn’t meet the KPI, understand why and use that to inform strategy and investment decisions moving forward.

Getting Started with Multi-channel?

Need help putting it all together and developing a comprehensive multi-channel strategy that drives growth and makes commercial sense. 

Want to supercharge your site, generate more revenue and implement a measurable strategy?

GET IN CONTACT TODAY AND LET OUR TEAM OF ECOMMERCE SPECIALISTS SET YOU ON THE ROAD TO ACHIEVING ELITE DIGITAL EXPERIENCES AND GROWTH

Article by

Christopher Inch – Head of Strategy

Chris is a specialist in eCommerce with over 14 years of experience in Digital & eCommerce Strategy, including Search Marketing, Social Media, Email Marketing Automation and Web Development.

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eCommerce Website Migration – Avoid Losing Traffic & Revenue

Moving or migrating a site is an event that promises significant benefits in the long term and equally substantial troubles in the short term. While it is impossible to avoid the latter, there are ways to minimise risk. 

The site is a very fragile system, and changing or moving any part of it can significantly affect the structure of the site and its performance. But it is pretty common for those who make decisions about a site migration to underestimate the complexity of the work and the associated risks.

An example of how easy it is to underestimate a migration can be taken from one of our larger clients. The client had just engaged a developer to work internally to redesign and rebuild their website. The focus of the work was a simple template change to improve the UX and customer journey throughout the website. Our involvement in the project was kept brief, as the developer ensured the client that there would be no significant URL changes as part of the project.

Two weeks before launch, our team happened to ask for the staging site to check in on the progress, and we found that every category page URL had changed, including the placement within the site, causing some 100,000+ URLs to be affected. Luckily, our team was able to get the migration and web build back on track, ensuring that our client’s revenue and business is protected.  

If not discovered, this could have cost the client significantly, resulting in a potential loss of millions of dollars. Resolving this failure may have taken several months, while the business would have continued to lose organic revenue month on month until repaired. See below the keyword rankings of a past failed migration of a prospective client:

Web development and SEO migration are two different masteries and need to work hand in hand. SEO migration is the most common digital blind spot, needs to be taken seriously and requires the right team of specialists. 

When deployed correctly, a new website can be a great initiative and is an essential part of every online retailer’s digital journey. However, an incorrectly managed site migration often has disastrous consequences for immediate and long term financial performance and can set a business back years.

If you’re preparing to migrate, don’t get caught out and call us today. Let our specialised migration team help support your business through this challenging project.

Book a call to see if you qualify for our complimentary Google Console Audit

GET IN CONTACT TODAY AND LET OUR TEAM OF ECOMMERCE SPECIALISTS SET YOU ON THE ROAD TO ACHIEVING ELITE DIGITAL EXPERIENCES AND GROWTH 

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Article by

Leonidas Comino – Founder & CEO

Leo is a, Deloitte award winning and Forbes published digital business builder with over a decade of success in the industry working with market-leading brands.

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